1. Right to Cancel (UK Consumer Contracts Regulations)

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your items without giving any reason.

2. Return Eligibility & Conditions

To be eligible for a return and full refund, your item must meet the following criteria:

• The item must be unused, in its original condition, and in original packaging.

• Sealed goods (such as perishable foods, confectionery, or personal hygiene products) must remain unopened and unsealed for safety and hygiene reasons.

• You must provide proof of purchase or order confirmation.

3. How to Initiate a Return

1. Contact our support team at support@cantondiscountstore.co.uk with your Order ID and reason for return.

2. Wait for confirmation and return dispatch instructions from our team.

3. Package the item securely and ship it back to the provided return address.

4. Shipping Costs for Returns

• Customer Responsibility: Customers are responsible for paying their own shipping costs for returning non-faulty items. Return shipping costs are non-refundable.

• Faulty or Incorrect Items: If you received a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We will cover the return postage costs or issue a replacement/refund immediately.

5. Refund Process

Once your return is received and inspected, we will send an email notification. If approved, your refund will be processed to your original payment method within 5–7 working days.